Shipping or quality issues? If you purchased 360° Protection by Onward with your order, Onward's got you covered.

With 360° Protection by Onward, you'll get:

Shipping Assurance: Get covered for theft, loss, damage, or unexpected shipping issues. Lost items need to filed within 45 days from the last carrier update.

Quality Guarantee: If your item rips, tears, or has a defect during normal use within the first 90 days, Onward's got you covered with a hassle-free replacement or refund.

Priority Resolution: Product replacement or store credit issued quickly and smoothly.

See Onward's FAQ for more information.

Need to file a claim?

Visit the Onward claims portal and enter the email address used to place your order and your Dolls Kill order number.