If your order was marked delivered by the carrier but you have not received it:

  1. Double check the shipping address on your order—if it’s missing an apartment number or has a missing digit somewhere, your package was likely delivered to the wrong address and you should contact the carrier for more information
  2. Check with your neighbor(s) to see if they may be holding it for you (it’s more common than you might expect!)
  3. Wait 2 days—it can take this long for a carrier to correct their mistake

Dolls Kill is not responsible for missing, stolen, lost or tampered packages.

If you've already received the package but something is missing, check out our Order Problems page.


If you insured your order with Route at checkout and your order ends up lost, damaged or stolen, check out our Route page.

Still have questions, babe?

Submit a request on our contact form.