Returns

We accept returns within 30 days of placing your order. If you received a damaged or defective item, please check out our Order Problems page.

All returns are issued gift cards. Gift cards are sent to the email address on the original order and never expire.

Any products ending in .98 are final sale and not eligible for refund, exchange or gift card.

Halloween costumes are not eligible for return or exchange after October 23, 2023.

Keep the following in mind:

• Check which items are eligible for return below
• You will not be able to start a return until your order is in transit
• Hold onto your return tracking #, we can't look up your return without it
• If your account is flagged for returns abuse we can't accept your return
• Shipping fees are non-refundable
• We are not liable for any returns that are lost or stolen while in transit

Skip to:

• How to return
  • Returning from the US
  • Returning from US territories and minor islands
  • Returning from outside the US
• Return Policy
• Processing time
• Gift cards
• Problem with an order

How to return

Returning from the US*

We provide free UPS return labels for orders that shipped to the United States*.

1. Click START RETURN below to submit your return
2. Print your return label and packing slip
3. Pack up your return with the packing slip inside, and affix the UPS label to the package, making sure no other shipping labels are showing
4. Drop off your return at any UPS drop off location

*50 states and DC only

Returning from US territories and minor islands

You are responsible for return shipping costs and obtaining a return tracking number.

1. Click START RETURN below to submit your return
2. Print your packing slip
3. Pack up your return with the packing slip inside
4. Ship back your return with the carrier of your choice to the address listed below
5. Make sure to get a return tracking number

Returning from outside the US

Check out our Returning Outside US page for more info.

Return policy

• We accept returns within 30 days of placing your order
• Items must be unworn and unwashed with their original packaging and tags
• Shoes must be tried on indoors and free of dirt, scuffs and wear
• Pierced jewelry, cosmetics, sex toys and other beauty products with broken seals or packaging removed will not be accepted
• Intimates, swimwear and bodysuits without their lining will not be accepted
• Any products ending in .98 are final sale

Any items returned that fall outside of our policy will be discarded and the gift card amount will be adjusted accordingly.

Processing time

Once your return has been delivered to our facility, it can take up to 7 business days to process.

Gift cards

All returns are issued gift cards. We'll email you a gift card as soon as your return has been processed. If you can't find your gift card, be sure to check your spam/promotions inboxes!

To use your gift card, enter the gift card code at checkout.

Problem with an order

Check out our Order Problems page for details.

Still have questions, babe?

Submit a request on our contact form.