UK, AU, and EU Terms and Conditions of Sale

Last updated May 6, 2026

These are the terms and conditions on which we supply products to you. Please read these terms carefully before placing an order via dollskill.com.

These terms tell you what you need to know about purchasing products from us. We may make changes to these Terms and Conditions of Sale without notice by posting the new terms on this page. The terms and conditions posted on this page at the time you place your order will govern that purchase.

Table of Contents

  1. Who we are and how to contact us
  2. By using this site you accept these terms
  3. Other terms that may apply to you
  4. Placing an order
  5. Pricing and shipping fees
  6. Products
  7. Return policy
  8. Delivery
  9. Privacy policy
  10. Warranty
  11. Our responsibility for loss or damage suffered by you
  12. When we can end the contract with you
  13. Governing law and jurisdiction
  14. What to do if you have a complaint
  15. Alternative dispute resolution
  16. Amendment to the terms
  17. Severability clause
  18. Contact information

1. Who we are and how to contact us

The Merchant of Record service provided on the website dollskill.com (“the Site”) for UK, EU, and AU is operated by Brand Access LLC (hereinafter referred to as “we”, “us”, “our”, or “Brand Access”). The company’s registered office is located at 3790 El Camino Real #854, Palo Alto, CA 94306, United States. You can contact us at info@brandaccess.com.

2. By using this site you accept these terms

These Terms and Conditions (“Terms”) govern the relationship between Brand Access and customers in the sale of physical goods (“Products”) by Brand Access through the Site.

Brand Access requires that you read the Terms before using the services offered on the Site.

By setting up a customer account or placing an order on the Site, you agree to the Terms.

If you do not agree to the Terms, you may not use the services offered on the Site. We recommend that you print a copy of these terms for future reference.

3. Other terms that may apply to you

These Terms refer to the following additional terms:

  • Dolls Kill Privacy Policy, which details the information we may gather about you and your visit to the Site.
  • Dolls Kill Cookies Policy, which sets out information about our use of cookies on the Site.
  • Dolls Kill Terms of Use, which sets out the permitted uses and prohibited uses of the Site. When using the Site, you must comply with Dolls Kill Terms of Use.

4. Placing an order

The presentation of the Products on the Site does not constitute a legally binding offer, only an invitation to place an order.

By clicking on the button to checkout, you place a binding order for the Products listed on the order page. Please check your order carefully before placing it. Your order is an offer to us to buy the Products in your bag. After you place an order, we will send you an order confirmation email stating that we have received your order. Your purchase contract is concluded when we accept your order by sending you an order confirmation by email to confirm that we have received the order.

To order Products from the Site you must be at least 18 years of age and be authorized to use the payment method which you use to pay for the Products you order. If you are under 18 years of age, you may place an order only with involvement of a parent or guardian.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account and/or orders that use the same payment method, billing information, shipping address, or IP address. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, distributors, or high risk customers as identified by our fraud filters.

We further may reject orders, for example, because a Product is unexpectedly out of stock, because you are located outside our delivery areas, or because the Product was mispriced by us. If this happens, we will let you know as soon as possible and refund any sums you have paid.

5. Pricing and shipping fees

The prices of Products are stated on the Site. The product prices displayed on the Site are inclusive of value added tax (VAT/GST). The VAT/GST rate may vary depending on the country you are ordering from. The following currencies apply:

  • Customers from the European Union (EU): Euro (EUR)
  • Customers from the United Kingdom (UK): British pound (GBP)
  • Customers from Australia (AU): Australian dollar (AUD)

In addition to the stated prices, we may charge shipping fees for delivery. These may vary depending on the destination, weight, and/or value of the product and/or any promotional offers. Shipping costs are clearly indicated at checkout.

6. Products

We make every effort to display as accurately as possible the colors, features, specifications, and details of the Products. However, the pictures of the Products are for illustrative purposes only and a Product’s true color may not exactly match what is shown on your device and its packaging may be slightly different.

If a product does not meet your expectations, please refer to the Dolls Kill Returns page for information on how to request a return.

7. Return policy

For information on returns, please refer to the Dolls Kill Returns page.

8. Delivery

We will endeavor to deliver the Products to you within the indicated timeframe. However, delivery dates are estimates only and are not guaranteed.

If Products are out of stock, we will let you know by email. If you order more than one Product, we do not guarantee that all Products will be delivered to you in one delivery, and we reserve the right to deliver in multiple consignments.

We are not responsible if your Product is delayed due to an event outside of our control. Events outside of our control include events such as strikes, lockouts, or other industrial events; civil unrest, invasions, terrorist attacks, or threats; war or preparations for war; fires, explosions, storms, floods, earthquakes, landslides, epidemics, pandemics, or other natural disasters; failures of private or public telecommunications networks, rail transport, sea freight, air freight, carriers, or other public or private transport; and all other hindrances which we could not foresee. If you wish to end the contract with us, you may contact Dolls Kill to cancel and receive a refund for any Products you have paid for that have not been fulfilled and are not currently in the process of being fulfilled. Our liability for delayed delivery shall be limited in accordance with clause 13.

Risk of loss and damage to the Products passes to the customer upon delivery.

Brand Access retains ownership of the Products until full payment has been received from you.

9. Privacy policy

How we use any personal data you give us is set out in the Dolls Kill Privacy Policy.

10. Warranty

Your statutory warranty rights shall apply. Our liability for damages is limited in accordance with clause 13.

If we grant special guarantees, the statutory warranty rights remain unaffected by this.

Complaints based on statutory warranty claims can be made by sending an email to info@brandaccess.com.

11. Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it is unlawful to do so. This includes liability for:

  • Death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors.
  • Fraudulent non-disclosure of defects and the assumption of a guarantee of quality.
  • Breach of your legal rights in relation to the Products.

We are responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected: Any loss or damage that is not foreseeable because it was not obvious that it would happen, for example if a product is used for any purpose other than its intended use
  • Caused by a delaying event outside our control
  • Avoidable: Something you could have avoided by taking reasonable action, including following our reasonable instructions for use
  • A business loss: The loss relates to your use of a product for the purposes of your trade, business, craft, or profession

12. When we can end the contract with you

We can end our contract with you for a Product and claim any compensation due to us if:

  • You do not make any payment to us when it’s due or within 30 days of our reminding you that payment is due.
  • You do not, within a reasonable time, either allow us to deliver the product to you or collect it from us.

13. Governing law and jurisdiction

In the event of legal disputes, the laws of The Netherlands shall apply. The applicability of the UN Convention of Contracts for the International Sale of Goods shall be excluded. In disputes with consumers within the EU or UK, the law of the ordinary place of residence shall apply, insofar as mandatory consumer law provisions are involved.

You may bring any dispute which may arise under these Terms to either the competent court of Amsterdam, the Netherlands, or to the competent court of your country of habitual residence. Brand Access shall bring any dispute which may arise under these Terms to the competent court of your country of habitual residence if this is in an EU Member State or the UK, or otherwise the competent court of Amsterdam, the Netherlands.

14. What to do if you have a complaint

If you wish to make a complaint, you can contact us by sending an email to info@brandaccess.com. Please include your full name, email address and your order number with details of the issue you have experienced.

We aim to acknowledge all complaints within 2 working days and provide a full response within 10 working days.

15. Alternative dispute resolution

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Information on alternative dispute resolution for consumers in the EU can be found on the European Commission’s Consumer Redress Portal. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board. For residents in the UK, we are not obliged to use an Alternative Dispute Resolution (ADR) provider and, as we receive few complaints that are not resolved, we have decided not to subscribe to an ADR scheme at this stage.

16. Amendment to the terms

For every purchase made on the Site, the current Terms apply.

We may make changes or modifications to the Terms if there is a valid reason, in particular the implementation of legal changes, other legal requirements, or other important reasons.

We will make you aware of any changes by updating the “Last updated” date at the beginning of these Terms.

Please ensure that you check the applicable Terms every time you use the Site so that you understand which Terms apply. You will be subject to, deemed to have been made aware of, and deemed to have accepted the changes in any revised Terms by your continued use of the Site after the date such revised Terms are posted.

17. Severability clause

Should one or more provisions of these Terms be invalid, the remaining provisions shall remain unaffected.

18. Contact information

If you have any questions or concerns about these Terms, please contact us at:

Brand Access LLC
3790 El Camino Real #854
Palo Alto, CA 94306
United States
Phone: +1 877-302-2237
info@brandaccess.com

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