• Change or Cancel an Order

    Sorry, we're not able to change or cancel Dolls Kill orders after they are placed.
  • Order Status

    Dolls Kill ships from California. Orders are processed Monday–Friday, excluding U.S. federal holidays. Orders will ship after they have been processed.
  • Wrong, Missing, Damaged

    If something is wrong with the order you received, please contact Dolls Kill customer service team within 5 days of receiving your order.
  • Shipping Information

    Dolls Kill orders are processed Monday–Friday, excluding federal holidays. Check out this article for shipping rates and estimated delivery time frames.
  • Missing Order

    If your order was marked delivered by the carrier but you have not received it: double check the shipping address on the order, check with your neighbor(s), & wait two days. Dolls Kill is not responsible for missing, stolen, lost or tampered packages.
  • Returned to Sender

    If your Dolls Kill order was returned back to us, reach out and we will help you track it down.
  • Size Guide

    This size chart is not specific to brand types but a general guideline for you to follow. When reading the description of a style on Dolls Kill, look for words like 'fitted', 'loose' or 'baggy' to get an understanding of how the style fits.
  • Product and Stock

    How to find a product on Dolls Kill and info on out of stock products and how to get restock notifications on your fav products!
  • Payment Methods

    All the deetz on payment methods accepted at Dolls Kill. Please note, payment methods offered depend on your country.
  • Promo Codes and Sales

    If you have an active Dolls Kill promo code, you can enter it at checkout. For all promo codes, some exclusions may apply.
  • Price Adjustments

    We love you, but we do not adjust prices on past Dolls Kill orders.
  • Gift Cards

    How to purchase a gift card, where to find your gift card, and how to use a gift card on Dolls Kill.
  • Route

    If you insured your Dolls Kill order with Route at checkout and your order ends up lost, damaged or stolen, Route’s expert support team helps ensure that your order gets replaced or credited as preferred.
  • Returns

    Dolls Kill accepts returns within 30 days of placing your order. All returns are issued gift cards. Any products ending in .98 are final sale and not eligible for refund, exchange or gift card.
  • Afterpay

    Afterpay is a payment service that lets you pay for orders in four interest-free payments instead of all at once. To use Afterpay on Dolls Kill, shop the site then select Afterpay at checkout.